Live Arrival Guarantee
At CoralPrime, the health of our animals and safe transport are our top priority. Our corals are carefully inspected, professionally packaged, and prepared for express shipping.
Our Live Arrival Guarantee
We guarantee that your live corals ordered from CoralPrime will arrive alive with proper express shipping. Should an animal unexpectedly not arrive alive, please contact us immediately upon receipt of the shipment. We will promptly arrange a fair solution.
What to do if there is a problem?
If a coral is clearly no longer alive upon arrival or has been severely damaged during transport, please proceed as follows:
- Contact us as soon as possible after receiving the shipment.
- Send us clear photos or a short video of the affected animal and the packaging.
- Keep the packaging until the case is resolved.
You can reach us by email at info@coralprime.de.
Careful shipping of live corals
Live corals are packed with particular care and according to the expected temperature. Depending on the season and outside temperature, we use suitable thermal packaging and, when needed, heat packs or cool packs.
Carriers and delivery days
- GO! Express: Germany, Austria, the Netherlands and Luxembourg. Dispatch Monday to Thursday, normally delivered Tuesday to Friday.
- UPS Express: Belgium, Poland, Czechia, France, Spain and Denmark. Dispatch only Monday to Wednesday, delivered Tuesday to Thursday by the afternoon of the following day.
- There is no UPS dispatch on Friday, Saturday or Sunday; Monday is the first UPS dispatch day of the week.
Prices, free-shipping thresholds and currently available countries are listed under Shipping & Delivery.
After delivery
If possible, receive the parcel in person and open it immediately after delivery.
Corals may initially appear retracted, paler or less open after transport. This is not automatically a sign of damage. After gentle acclimation, give the coral enough time to adapt to your aquarium.
Important
Our Live Arrival Guarantee refers to the condition of the live animals upon arrival. Their later development depends on factors such as water parameters, lighting, flow, acclimation and the individual aquarium conditions, which are outside our control.
This voluntary Live Arrival Guarantee does not affect your statutory consumer rights.
Local and regional public holidays
Please check whether your selected delivery date is a regional or local public holiday at the delivery address. We cannot automatically identify these holidays for every city. If a public holiday is selected, delivery may take place on the next available working day. Delays and resulting harm caused by a local or regional public holiday selected by the customer are excluded from our voluntary Live Arrival Guarantee. Your statutory consumer rights remain unaffected.
Questions?
If you have questions about shipping, acclimation or your order, we are happy to help.
CoralPrime
Marine aquatics & premium corals
Pestalozzistraße 3A
45479 Mülheim an der Ruhr
Email: info@coralprime.de